Your show runs on the network.
Nobody is watching it.
Interface errors climb for hours before anything is audible. Fiber fades for weeks before it fails. A clock master changes and the system limps until someone power-cycles it. It's all already in your switches.
NDI · SMPTE ST 2110 · NMOS · PTP
Nothing fails suddenly.
It fails visibly, suddenly.
A dropout during a show is the last event in a chain that started hours earlier. Every link in that chain is measurable, and almost nobody measures it.
Two views of the same network.
Your team gets a room they can read at a glance. We get the instrumentation. Same data, different jobs — nobody should have to learn PromQL to find out whether tonight is going to be fine.
ISSUES CAUGHT ······ 6
SHOW-TIME FAULTS ··· 0
MEAN ACK ·········· 4m 12s
Every payload on the show network.
It's one network and one clock underneath all of it. A fault in the transport doesn't care which payload it ruins — so we don't scope ourselves to one.
AES67 · AVB
Art-Net · DMX
SMPTE ST 2110
Switching · PTP
Three layers. Only one of them is clever.
A fanless appliance goes in your rack and polls read-only over SNMP. It carries its own cellular connection, so when your network is the thing that failed, our visibility doesn't fail with it.
Tuned thresholds on your actual traffic. No model anywhere in this path. This is what fires at 3am and what your service level is measured against.
Never skippedEvery fifteen minutes, anything that tripped gets correlated across devices and protocols, then written up in a sentence a tech can act on at 2am.
Adds contextNamed lead engineer on Support and Critical tiers. Escalation goes to someone who has your network documented, not to a queue.
The actual productPer site, per month.
Each tier covers one site with up to eight managed switches. Twelve-month agreement, cancel for convenience after month six.
- Live dashboard access
- Email and SMS alerting
- Monthly health report
- Business-hours email support
- Next business day response
- Everything in Monitor
- Named lead engineer
- 4-hour response, show hours
- Remote remediation
- Config backup and restore
- On-site health check, twice yearly
- Everything in Support
- 24/7/365, 1-hour response
- Guaranteed remote-hands escalation
- Critical spares staged on site
- Quarterly on-site health check
- 4 event-standby days per year
The questions we always get.
Are you going to try to take over our network?
No. We monitor and advise on the network you have. We don't assume ownership or design liability for systems installed by others. Where we find a design fault we document it and quote the remedy separately — and you're never obligated to use us for the fix.
Does this see our audio or video content?
No. We collect device telemetry, configuration data and topology information. We do not capture, record or inspect production traffic traversing your network. That's written into the services agreement, not just promised here.
What if the fault is in our internet or our consoles?
Then it's outside scope and we'll say so quickly, which is still useful. WAN, carrier services, end-user devices, DSPs, media servers and application software are excluded — along with anything not on the covered device list. The exclusions are enumerated in the agreement so there's no argument about it later.
You're guaranteeing our network won't go down?
No, and be suspicious of anyone who does. The service is early detection and notification. Some failure modes have no observable precursor. What we commit to is a response time from alert acknowledgement — measured, credited if missed, and never dependent on anything automated deciding it wasn't important.
We already have a monitoring tool.
Most venues have something that watches whether devices are up. That's a different question from whether they're healthy — an interface passing traffic with climbing error counters is up. And an ST 2022-7 stream missing a leg is up. Bring us the tool you have and we'll tell you honestly whether this adds anything.
What does onboarding actually involve?
An afternoon on site. We install the appliance, discover and document the network, tune thresholds against your real traffic, and hand you a written baseline report of what we found. The report is yours whether or not you continue. It usually surfaces two or three real problems on day one.
Start with the baseline.
Book the onboarding audit on its own — $3,500, one afternoon. We document your network, tune the thresholds, and hand you a written report of what we found. If you don't continue, you keep the report.